Découvrez nos best-sellers : les mocassins les plus plébiscités par plus de 50 000 clientes. Une sélection pointue où chaque modèle a fait ses preuves. Style maîtrisé, confort au quotidien et praticité absolue : nos mocassins réunissent tout ce que recherchent les femmes actives et élégantes.
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Frequently Asked Questions
Do moccasins run small or large?
The majority of our moccasins fit normally. If you are between two sizes, we recommend choosing the larger size, especially if you plan to wear them with thin socks. A size guide is available on each product sheet.
Are the moccasins made of real leather or imitation leather?
We offer moccasins in both suede, high-quality faux leather, or vegan material. Our models are not made of real leather.
Can they be worn all day without pain?
Yes, our moccasins are designed to offer maximum comfort. They feature soft soles, breathable materials, and finishes that minimize friction. Whether it's for a day at work or a city outing, they adapt to extended use.
What is the delivery time?
- Preparation time: each order is prepared and shipped within 24 to 48 business hours after your payment is validated.
- Order tracking: upon shipment, you will receive an email confirmation with a tracking number allowing you to track your package in real time.
- Delivery time:
• France & Europe: 6 to 8 business days
• International: 10 to 17 business days
Important information
- All our items are carefully checked before shipment.
- Your package is always protected by our delivery guarantee: in case of loss or damage, we immediately resend a new item at no extra cost.
- Our customer service is available 7 days a week to answer your questions.
"Can I return the bag if I am not satisfied?"
You have 30 days from the receipt of your order to change your mind.
Returns are simple and fast: just contact us by email at contact@dionecouture.com and return instructions will be provided to you.
Return fees:
- Non-compliant or defective products → 100% covered by us.
- Return for personal convenience (size, color, etc.) → return fees are the responsibility of the customer.
After receiving and verifying the product, your refund will be processed within 3 to 6 business days on the payment method used when ordering.