Returns and Refunds Policy - Dione Couture

Last updated: November 2025

At Dione Couture, we make every effort to ensure the satisfaction of our customers. This policy defines the conditions under which an item can be returned, exchanged, or refunded, in accordance with European distance selling legislation.

1. Right of withdrawal (change of mind)

In accordance with European Directive 2011/83/EU and Article L221-18 of the Consumer Code, you have a 14 calendar day period from the receipt of your order to exercise your right of withdrawal, without having to justify reasons or pay penalties.

To exercise this right, simply contact us at the following address: 📩 contact@dionecouture.com

Items must be returned in their original condition (unworn for an extended period, unwashed, unperfumed, without signs of wear or odor, with original tags and packaging). Briefly tried items are accepted, but products showing signs of prolonged use (creased folds, stains, hair, odors, worn soles, etc.) will not be eligible for a full refund.

In case of product depreciation, a partial refund may be offered, proportional to the condition observed during quality control.

2. Defective, damaged items or shipping error

If the item received has a defect, damage, or does not correspond to the ordered model, please contact us within 7 days of receiving the package, attaching clear photos of the relevant product.

In this case, Dione Couture fully handles the resolution of the problem according to our after-sales service funnels:

• Shipping error: full refund without the need for return, or sending the correct model depending on availability.
• Minor defect: proposal for a partial refund or exchange depending on the severity observed.
• Major defect or unusable item: full refund or free exchange according to your preference.

3. Return procedure

Before sending anything, please contact our customer service to validate your eligibility and obtain the return address. No package will be accepted without prior validation from the after-sales service.

Return costs are the responsibility of the customer under the right of withdrawal. In the case of a defective item or shipping error, return or replacement costs are covered by Dione Couture.

4. Processing time

Once the package is received and checked by our quality team, the refund will be made within 7 to 10 working days according to your original payment method.

5. Non-returnable products

For reasons of hygiene and safety, certain items cannot be returned: lingerie, earrings, accessories such as scrunchies or headbands, customized or made-to-measure items.

6. Contact

For any questions or requests regarding a return, exchange, or refund, our team remains available at the following address: 📩 contact@dionecouture.com

We are committed to providing an elegant and professional experience to each of our customers, while ensuring prompt and fair handling of requests.

— The Dione Couture Team